Warranty
At dronesdragon.shop, we stand behind the quality and durability of our products. We are committed to ensuring your satisfaction and providing excellent customer service. Our warranty policy is designed to offer you peace of mind with your purchase.
Warranty Coverage
dronesdragon.shop provides a 12-month limited warranty on all drones and related products purchased through our website. This warranty covers any defects in material or workmanship under normal use during the warranty period.
Warranty Includes:
- Manufacturer defects
- Mechanical failures
- Issues with the product’s build quality
- Battery and electronic malfunctions
Warranty Excludes:
- Damage caused by accidents, misuse, or abuse
- Damage resulting from unauthorized repairs or modifications
- Normal wear and tear
- Issues caused by improper storage or environmental conditions
Claiming Your Warranty
If you experience any issues with your product that fall under our warranty coverage, please follow these steps:
Contact Us: Email our customer support team at support@dronesdragon.shop with your order number, a description of the issue, and any relevant photos or videos.
Inspection: Our team will review your claim and may request the product be sent back for inspection. If the issue is confirmed to be a manufacturer defect, we will proceed with the warranty process.
Resolution: Depending on the situation, we will either repair, replace, or refund the defective product at no additional cost to you. Please note that all warranty claims must be made within the warranty period.
Shipping and Handling
Customers are responsible for shipping costs when sending products back to dronesdragon.shop for warranty evaluation. If the warranty claim is approved, we will cover the return shipping cost for the repaired or replaced item.
Limitations
This warranty is only valid for products purchased directly from dronesdragon.shop and is non-transferable. Proof of purchase is required for all warranty claims.
Contact Us
For any questions or further assistance regarding our warranty policy, please don’t hesitate to reach out to us at support@dronesdragon.shop. We are here to help you have the best experience possible with your purchase.